JOB DESCRIPTION
Our company is looking for an IT Delivery Manager Senior for our office in Paris, Bordeaux, Toulouse (France) or Valencia (Spain)
You will be in charge of managing all operations and means of delivery production of the activity of the entity
You will be responsible for the level of service quality and security provided in accordance with contractual commitments
You will lead and coordinate the activities of the different actors of a delivery center, in order to guarantee an optimal functioning of the production units (planning, organization, deadlines, standards, cost management, etc.)
The main tasks ensured by IT Project Manager Senior are :
- Ensure that the contractual indicators (SLA) are met
- Ensure the quality of the production (run) of his perimeter (objective: satisfaction index defined by the service line)
- Consolidate reports, analyses and defines the action plans necessary to improve delivery
- Ensure the definition and implementation of the continuous improvement process
- Contribute to improving customer satisfaction
- Ensure cost optimization
- Ensure the completeness of the configuration management database
- Provide all elements necessary for customer invoicing
- Prepare and lead the production customer committees and/or internal committees related to the service
- Be responsible for the animation of the team of its perimeter
WHAT DO WE OFFER :
- Continuous training
- Opportunity to work on state-of-the art technologies for the most prestigious data-driven projects in major European companies
- Opportunity to work in an intercultural environment
- Attractive salary composed of a base and a performance complement
- Social benefits such as medical insurance
- High flexibility (personalized schedule)
- Excellent work environment
EXPECTED QUALIFICATIONS :
- Degrees : Bac+5, DESS, DEA, MSc or equivalent
- Experience : +5 years
- Ability to propose changes to the client
- Management and delivery teams
- Management of cross-functional teams (especially Nearshore)
- Ability to listen and understand the client's needs
- Ability to manage a project in compliance with contractual constraints
- Representative of Arhis at the customer's site
- Ability to write business proposals, contract amendments, meeting and activity reports, etc
- French speaker
- Fluent English language required
- Spanish will be an added value
- Ability to work independently but also as a good team player
- Willingness to learn and to travel occasionally