Discover Damien Bonte interview
– Chief Data Officer –
DALKIA is a subsidiary of the EDF group and is also the French leader in energy services.
Founded in 1998, the company offers comprehensive and customized solutions for energy management and optimization, covering sectors such as heating, air conditioning, lighting, energy production, and waste management.
Thanks to its technical expertise and commitment to sustainability, Dalkia supports its clients—whether businesses, local authorities, or institutions—in their energy transition by reducing their energy consumption and promoting the use of renewable energy sources (biomass, geothermal, and solar energy).
In 2018, Dalkia decided to implement a reference business object model covering the modeling of:
- The company’s organizations and activities
- Partners, clients & suppliers
- Contracts
- Technical assets managed for clients”
Thousands of pieces of information have been consolidated and enriched thanks to the implementation of this Master Data Management.
Today, thanks to this MDM solution, Dalkia is able to provide its clients with smoother and more responsive answers. Additionally, through its client portal, the company can now present more relevant information, and do so more quickly.
The Arhis and Dalkia teams successfully led this project while adhering to agile methodologies.
Bonus: Check out Damien Bonte’s tips for implementing a Data project!
What is Master Data Management?
Master Data Management is a solution that centralizes all customer information, allowing the company to govern its data with a 360° view.
This solution provides many benefits for customer relations: it simplifies data flow and guarantees the uniqueness of customer information, resulting in increased productivity and speed.
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